For Apple Store Gift Card payment, the refund will take 3 business days to sent via an Apple Store Gift Card by email.Please contact your bank to check when the refund will return to your bank account. For Credit Card payment, the refund will take 3 business days to your card-issuing bank.The way your refund is processed depends on your original payment method. Your refund will be issued after we receive your item(s) at the Apple returns centre. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee. We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. To exchange for any product purchased in volume (aggregate of more than 4 per order or across multiple orders), you must send back the products to the Apple Store where originally purchased within 7 days of receiving them. If Apple determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. (Cantonese and Mandarin service), to request for exchange. (English service) or over weekends 10 a.m. If you believe that your product is defective, please contact Apple Store Customer Service at (852) 800-908-988 during our hours of operation, Mon-Fri 9 a.m. Please refer to our Sales Terms and Conditionsįor full policies. Exceptions for exchange will be allowed for defective products only. All products purchased at Apple Store in Hong Kong cannot be returned or exchanged.
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